Book with confidence with us:

If you find a better rate, we will match it and give you 10% off.

You can be confident you are getting the best rates when you book your stay directly with the innatpelicanbay.com. If you find a lower rate published on another site, we will match and give you 10% to use for your next stay.

What are the requirements for submitting a claim for our Best Rate Guarantee?

When comparing rates between the Inn at Pelican Bay and other sites, if you find a lower rate (qualified discount rates such as AAA, AARP or groups do not apply) than what we offer simply email us at info@InnatPelicanBay.com. We will review your claim and respond to you the next business day. The rate must be for the same room type, the same number of guests, same dates of stay, same length of stay, same cancellation policies, and same booking conditions. 

Do I need a reservation confirmed to submit a claim?

Yes, in order to submit a claim, you must first have a confirmed reservation booked with us.

Can I apply the credit to my current stay?

The credit awarded to qualifying claims can only be used on future stays at the Inn at Pelican Bay 

Are taxes and service charges included in the guarantee?

The Best Rate Guarantee only applies to the total room rate. It does not apply to any taxes, service charges, or other fees.

What is acceptable evidence of a lower rate?

When you email us please provide the exact URL where the lower rate was found, and a screenshot showing the lower rate on the competing website. Once we validate the availability of the lower rate and verify that it complies with our Best Rate Guarantee. If the rate is no longer available, the Best Rate Guarantee will not apply.