Frequently Asked Questions

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Answers to the most frequently asked questions about The Inn at Pelican Bay

For your convenience, we've provided answers to some frequently asked questions about Inn at Pelican Bay.

We hope you're looking forward to your stay at our Naples hotel with shuttle service, lakeside breakfast, Mediterranean-inspired accommodations and close proximity to the area's most popular attractions!

Don't forget to check out our hotel specials and packages by clicking here!

About Our Policies:

What are the check-in and check-out times?
• Check-in is at 4PM and check-out is at Noon.

What is the cancelation policy?
• Reservations may be canceled without consequence until 4 p.m. three days prior to your arrival between May 1st - December 18th. December 19th - April 30th, reservations may be canceled without consequence until 4 p.m. seven days prior to your arrival. Different cancelation policies may apply to packages and special offers. Please ask the front desk staff for more information.

What happens if I don't arrive for my confirmed guest room reservation?
• There is a no-show charge of one night's room rate plus tax, which is charged to the credit card on file.

What is the minimum age requirement to check into a guest room?
• Guests must be at least 24 years old, and have a valid photo ID and credit card to check into a guest room.

Is there a deposit when making a reservation?
• We require a 1 night deposit when making a reservation.

About Our Facility:

Is smoking allowed on hotel property?
• All rooms, balconies and common areas are 100 percent smoke-free. However, we do have a dedicated smoking area. Please ask the front desk staff for more information.

Are pets allowed?
• No. Our hotel is pet-free to ensure a peaceful, comfortable atmosphere for all of our guests.

Is there on-site parking?
• Yes. On-site self-parking is available and is included along with various amenities in our nightly resort fee of $19.95 plus tax.

About Our Amenities:

Is there breakfast at the hotel?
• Yes. A delicious lakeside breakfast is offered daily as one of Inn at Pelican Bay's generous amenities.

Is there a fitness center?
• Yes. Our on-site fitness center is open 24 hours a day and is accessible with your guest room key. The fitness center includes cardio equipment as well as free weights.

Is there a business center?
• Yes. Our on-site business center is open 24 hours a day, and includes two computers and a printer. Faxing and copying services are available at the front desk.

Is there Wi-Fi access?
• Yes. Wi-Fi access is available in all guest rooms and public areas, and is included in our nightly resort fee of $19.95 plus tax.

Methods of Payment:

What forms of payment are accepted to pay for my room or incidentals?
• We accept all major credit cards including Visa®, MasterCard®, American Express® and Discover®, plus US dollars.


I booked my room on a website other than Inn at Pelican Bay's website, and I need to cancel or change my reservation. How do I do this?
• You must contact the website you booked your reservation through.

Does the hotel provide shuttle transportation to the beach?
• Yes. We offer several complimentary, scheduled trips to and from Vanderbilt Beach on our six-passenger electric motorcar. Shuttle transportation is available for guests ages six and older. 

Does the hotel offer rollaway beds or portable cribs for guest rooms?
• Yes. Rollaway beds or portable cribs may be rented based on availability and for a fee.

Does the hotel supply beach and pool towels?
• Yes. We loan towels for guests to use at the beach and pool.

If you have additional questions about our hotel near Vanderbilt Beach, please contact the front desk staff. A member of our helpful team can also assist you with questions about our meeting space and wedding venues.

And if you're ready for your stay at our Naples hotel with shuttle service, a sparkling pool and whirlpool spa, and on-site InCognito's Lounge, reserve your room online or call 239-597-8777 today!